Purpose:

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Objective:

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Description:

The knowledge that lives within individuals impacted by change enables change success. Understanding how to change and operate in the future state is an essential precursor to adopting new processes, systems, and job roles when a person has an awareness of the need for change and the desire to support a change.

Knowledge represents the information, training, and education necessary to know how to change.

Knowledge includes:

• • the behaviors and skills
  • the processes, tools, and systems
  • the roles of responsibilities

that each impacted individual needs to implement a change.

The changes your organization is facing are unique. Each change usually requires its specific combination of different learning tactics to truly achieve knowledge and impacted individuals.

Entrance Criteria:

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Exit Criteria:

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Process and Procedures:

• Effective Training and Education Programs
• Job aids
• One-on-One coaching
• User groups and forums

Tailoring Guidelines:

• None

Process Verification Record(s)

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References:

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