Purpose:

<?>

Objective:

<?>

Description:

Many types of knowledge content go beyond what people can easily remember. Job aids and reference guides that serve as knowledge building resources beyond formal training includes checklist and templates, online help files and scripts. They may be in the form of help or troubleshooting functions integrated into the system software, internal wikis, our quick reference cards. Job aids enable employees to reinforce learning on the job and follow more complex procedures in real time. They are most effective when they are available on demand or just in time.

Entrance Criteria:

<?>

Exit Criteria:

<?>

Process and Procedures:

• <?>

Tailoring Guidelines:

• None

Process Verification Record(s)

• <?>
  • Stored By: <?>

Measure(s):

• <?>
  • Maintained By: <?>
  • Submitted By: <?>
  • Frequency of Submission: <?>

References:

• <?>