Purpose:

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Objective:

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Description:

Even with the most effective training program, many employees will need one-on-one coaching. Individuals learn in different ways and at different paces. With one-on-one coaching, a trainer can provide a customized education based on each individual’s unique obstacles. In some cases, the barrier points may not be related to the subject content but rather a unique personal obstacle.

If there is a long period of time between employees taking a training course and implementing the change, one-on-one coaching, and on-the-job instruction will provide real-time reinforcement of knowledge at the time of implementation. As employees engage in day-to-day work, gaps will emerge that were not covered in training; one-on-one coaching insurers that an expert is on hand to answer any questions and fill in the gaps.

Coaching is often provided by the employees’ direct manager or a subject matter expert. For one-on-one coaching to be a success, managers and designated mentors must be equipped in this capacity. Take time to ensure that coaches have built their own expertise and the technical subject matter and ineffective coaching tactics.

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Process and Procedures:

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Tailoring Guidelines:

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Process Verification Record(s)

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