CMMI® for Services

Purpose:

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Objective:

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Description:

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Entrance Criteria:

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Exit Criteria:

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Process and Procedures:

• Capacity and Availability Management
• Causal Analysis and Resolution
• Configuration Management
• Decision Analysis and Resolution
• Incident Resolution and Prevention
• Integrated Work Management
• Measurement and Analysis
• Organizational Process Definition
• Organizational Process Focus
• Organizational Performance Management
• Organizational Process Performance
• Organizational Training
• Process and Product Quality Assurance
• Quantitative Work Management
• Requirements Management
• Risk Management
• Supplier Agreement Management
• Service Continuity
• Service Delivery
• Service System Transition
• Strategic Service Management
• Work Monitoring and Control
• Work Planning

Tailoring Guidelines:

• None

Process Verification Record(s)

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Measure(s):

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References:

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