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CMMI® for Services

Description
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Purpose:

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Objective:

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Entrance Criteria:

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Process and Procedures:

  • Capacity and Availability Management
  • Causal Analysis and Resolution
  • Configuration Management
  • Decision Analysis and Resolution
  • Incident Resolution and Prevention
  • Integrated Work Management
  • Measurement and Analysis
  • Organizational Process Definition
  • Organizational Process Focus
  • Organizational Performance Management
  • Organizational Process Performance
  • Organizational Training
  • Process and Product Quality Assurance
  • Quantitative Work Management
  • Requirements Management
  • Risk Management
  • Supplier Agreement Management
  • Service Continuity
  • Service Delivery
  • Service System Transition
  • Strategic Service Management
  • Work Monitoring and Control
  • Work Planning

Tailoring Guidelines:

  • None

Process Verification Record(s)

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Measure(s):

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