Establishes organizational expectations for objectively evaluating whether processes and associated work products adhere to applicable process descriptions, standards, and procedures; and ensuring that noncompliance is addressed.
Also, establishes organizational expectations for process and product quality assurance being in place for all projects. Process and product quality assurance must possess sufficient independence from project management to provide objectivity in identifying and reporting noncompliance issues.
Provide staff and management with objective insight into processes and associated work products.
The Process and Product Quality Assurance process involves the following activities:
The Process and Product Quality Assurance process area supports the delivery of high-quality products by providing project staff and managers at all levels with appropriate visibility into, and feedback on, processes and associated work products throughout the life of the project.
The practices in the Process and Product Quality Assurance process ensure that planned processes are implemented, while the practices in the Verification process area ensure that specified requirements are satisfied. These two process areas can on occasion address the same work product but from different perspectives. Projects should take advantage of the overlap to minimize duplication of effort while taking care to maintain separate perspectives.
Objectivity in process and product quality assurance evaluations is critical to the success of the project. Objectivity is achieved by both independence and the use of criteria. A combination of methods providing evaluations against criteria by those who do not produce the work product is often used. Less formal methods can be used to provide broad day-to-day coverage. More formal methods can be used periodically to assure objectivity.
Organizations may choose to purchase a process and product quality assurance process and procedures rather than to develop them. Using the Causal Analysis and Resolution process, they can tailor the process to fit their organization.