Workgroup Development

Purpose:

Organize work around competency-based process abilities.

Objective:

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Description:

As used in the People CMM, a workgroup is a collection of people who work closely together on tasks that are highly interdependent to achieve shared objectives. Work and workgroups are designed to maximize the interdependency of tasks within the workgroup and to minimize dependencies with other workgroups. Workgroups tailor competency-based processes for use in planning and performing their business activities. Workgroups tailor the defined roles incorporated in the processes and assign them to workgroup members. Responsible individuals manage workgroup performance and track the status of work. When a workgroup’s business activities are complete, it is disbanded using an orderly process that preserves its assets, completes required workforce activities, and ensures appropriate work assignments for each of its departing members.

Entrance Criteria:

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Exit Criteria:

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Process and Procedures:

Tailoring Guidelines:

  • None

Process Verification Record(s):

  • A responsible individual(s) verifies that Workgroup Development activities are conducted according to the organization’s documented policies, practices, procedures, and, where appropriate, plans; and addresses noncompliance.
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  • Executive management periodically reviews the Workgroup Development activities, status, and results; and resolves issues.

Measure(s):

  • Measurements are made and used to determine the status and performance of Workgroup Development activities across the organization.
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  • Measures of workgroup development are collected and aggregated at the organizational level.
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  • Measurements are made and used to determine the effectiveness of Workgroup Development activities.
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References:

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