Percent of goals and metrics approved by stakeholders
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Percent of processes with defined goals and metrics
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Percent of processes with effectiveness of goals and metrics reviewed and improved
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Percent of critical processes monitored
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Percent of goals and metrics aligned to enterprise monitoring system
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Percent of performance reports delivered as scheduled
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Percent of processes with assured output meeting targets within tolerances
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Percent of processes assured as compliant with internal control targets
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Percent of assurance initiatives following approved assurance program and plan standards
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Percent of processes receiving independent review
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Number of weaknesses identified by external qualification and certification reports
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Number of major internal control breaches
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Frequency of Submission: <?>
Time between internal control deficiency occurrence and reporting
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Average time lag between identification of external compliance issues and resolution
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Frequency of compliance reviews
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Number of critical non-compliance issues identified per year
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Percent of process owners signing off, confirming compliance
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References & Related Standards:
ISO/IEC 20000, 6.2 Service reporting
ITIL V3 2011, Continual Service Improvement, 4.1 The 7-Step Improvement Process
Tab Item Content
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