Purpose:
Define and maintain descriptions and relationships between key resources and capabilities required to deliver IT-enabled services, including collecting configuration information, establishing baselines, verifying and auditing configuration information, and updating the configuration repository.
Objective:
Provide sufficient information about service assets to enable the service to be effectively managed, assess the impact of changes and deal with service incidents.
Description:
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Inputs:
- Release plan
- Register of software licences
- Change request status reports
- Results of physical inventory checks
- Asset register
- Authorized asset retirements
- Asset register revisions
- Results of physical inventory checks
Outputs:
- Scope of configuration management model
- Logical configuration model
- Configuration repository
- Configuration baseline
- Updated repository with configuration items
- Approved changes to baseline
- Configuration status reports
- Results of physical verification of configuration items
- Licence deviations
- Results of repository completeness reviews
Controls:
Task Instructions:
Establish and Maintain a Configuration Model
- Define and agree on the scope and level of detail for configuration management (i.e., which services, assets, and configurable infrastructure items to include).
- Establish and maintain a logical model for configuration management, including information on configuration item types, configuration item attributes, relationship types, relationship attributes, and status codes.
Establish and Maintain a Configuration Repository and Baseline
- Identify and classify configuration items and populate the repository.
- Create, review, and formally agree on configuration baselines of a service, application, or infrastructure.
Maintain and Control Configuration Items
- Regularly identify all changes to configuration items.
- Review proposed changes to configuration items against the baseline to ensure completeness and accuracy.
- Update configuration details for approved changes to configuration items.
- Create, review, and formally agree on changes to configuration baselines whenever needed.
Produce Status and Configuration Reports
- Identify status changes of configuration items and report against the baseline.
- Match all configuration changes with approved requests for change to identify any unauthorized changes. Report unauthorized changes to change management.
- Identify reporting requirements from all stakeholders, including content, frequency, and media. Produce reports according to the identified requirements.
Verify and Review Integrity of the Configuration Repository
- Periodically verify live configuration items against the configuration repository by comparing physical and logical configurations and using appropriate discovery tools, as required.
- Report and review all deviations for approved corrections or action to remove any unauthorized assets.
- Periodically verify that all physical configuration items, as defined in the repository, physically exist. Report any deviations to management.
- Set and periodically review the target for completeness of the configuration repository based on business needs.
- Periodically compare the degree of completeness and accuracy against targets and take remedial action, as necessary, to improve the quality of the repository data.