Task Instructions:

Within each unit, an individual(s) is assigned responsibility and authority for ensuring that Quantitative Performance Management activities are performed.

Adequate resources are provided for performing Quantitative Performance Management activities.

    1. The organization makes available business objectives that can be decomposed to establish measurable performance objectives at the unit level.
    2. Measurements of performance are collected and made available for analysis.
    3. Process performance baselines for competency-based processes are made available for use in performing quantitative management activities.
    4. Experienced individuals with appropriate expertise are available to help
      individuals, workgroups, and those responsible for unit performance analyze and use quantitative performance results to understand and predict performance, improve performance, and adjust performance-based practices and activities.
    5. Resources for supporting Quantitative Performance Management activities are made available.
    6. Funding to accomplish Quantitative Performance Management activities is made available.
    7. Adequate time is made available for performing Quantitative Performance Management activities.

Individuals who participate in Quantitative Performance Management activities develop the knowledge, skills, and process abilities needed to perform their responsibilities.

    1. Those who provide performance data receive orientation on the definitions of performance data and the use of these performance data in analyses.
    2. Those who receive quantitative performance management analyses receive orientation in how the results were generated and how to interpret them.
    3. All individuals who are responsible for adjusting performance-related workforce practices receive preparation in how to make such adjustments.
    4. All individuals or workgroups who use performance data to understand or improve their performance receive orientation in the proper interpretation and use of these data.

The practices and procedures for performing Quantitative Performance Management are defined and documented.

    1. Practices and procedures are defined and documented at the organizational or unit levels, as appropriate.
    2. Guidelines for tailoring the practices and procedures for use in different circumstances are documented and made available, as necessary.
    3. The individual(s) assigned responsibility for coordinating Quantitative Performance Management activities across the organization ensures that defined practices and procedures are maintained under version control, disseminated through appropriate media, interpreted appropriately for different situations, and updated through orderly methods.
    4. Experiences, lessons learned, measurement results, and improvement information derived from planning and performing Quantitative Performance Management practices are captured to support the future use and
      improvement of the organization’s practices.