Prepare for Capacity and Availability Management

Purpose:

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Objective:

Preparation for capacity and availability management is conducted.

Description:

Preparation for capacity and availability management includes the following activities:

    • Establishing and maintaining a strategy for managing capacity and availability to meet service requirements
    • Selecting measures and analytic techniques to support availability and capacity management objectives
    • Establishing and maintaining service system representations to understand current capacity, availability, and service system performance (i.e., describe what the normal capacity, availability, and service levels are)


Thresholds are established and maintained to define exception conditions in the service system, recognize breaches or near breaches of service requirements, and identify service incidents. In addition to understanding the capacity and availability of the current service system, capacity, availability, and service levels are estimated based on trends in service resource use, service system performance, and expected service requirements.

Inputs:

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Outputs:

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Controls:

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Task Instructions:

Establish a Capacity and Availability Management Strategy

    1. Using the <?>, [the ?] with support from <?> is responsible for document resource and service use, performance, and availability.
    2. Using the <?>, [the ?] with support from <?> is responsible for estimate future resource and service capacity and availability requirements.
    3. Using the <?>, [the ?] with support from <?> is responsible for develop a capacity strategy that meets service requirements, meets the demand for resources and services, and addresses how resources are provided, used, and allocated.
    4. Using the <?>, [the ?] with support from <?> is responsible for develop an availability strategy that meets service requirements and addresses delivering a sustained level of availability.
    5. Using the <?>, [the ?] with support from <?> is responsible for document monetized costs and benefits of the strategy and any
      assumptions.
    6. Using the <?>, [the ?] with support from <?> is responsible for 6. Periodically revise the strategy.