Purpose:
Systematically determine root causes of selected outcomes.
Objective:
The root causes of selected outcomes are systematically determined.
Description:
A root cause is an initiating element in a causal chain that leads to an outcome of interest.
Inputs:
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Outputs:
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Controls:
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Task Instructions:
Select Outcomes for Analysis
- Using the <?>, [the ?] with support from <?> is responsible for gathering relevant data.
- Using the <?>, [the ?] with support from <?> is responsible for determining which outcomes to analyze further.
- Using the <?>, [the ?] with support from <?> is responsible for formally defining the scope of the analysis, including a clear definition of
the improvement needed or expected, stakeholders affected, target
affected, etc.
Analyze Causes
- Using the <?>, [the ?] with support from <?> is responsible for conducting causal analysis with those who are responsible for performing the task.
- Using the <?>, [the ?] with support from <?> is responsible for analyzing selected outcomes to determine their root causes.
- Using the <?>, [the ?] with support from <?> is responsible for combining selected outcomes into groups based on their root causes.
- Using the <?>, [the ?] with support from <?> is responsible for creating an action proposal that documents actions to be taken to prevent the future occurrence of similar outcomes or to incorporate best practices into processes.