Purpose:

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Objective:

Corrective actions are managed to close when the project’s performance or results deviate significantly from the plan.

Description:

When the acquirer determines (e.g., through its monitoring of measurement data) that supplier progress does not appear to be sufficient to meet a service level defined in the supplier agreement, then the acquirer initiates and manages corrective action with the supplier.

If the supplier does not comply appropriately with the acquirer’s initiation of corrective action, the acquirer escalates and resolves this issue as a supplier agreement issue.

Inputs:

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Outputs:

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Controls:

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Task Instructions:

Analyze Issues

    1. Using the <?>, [the ?] with support from <?> is responsible for gathering issues for analysis.
    2. Using the <?>, [the ?] with support from <?> is responsible for analyzing issues to determine the need for corrective action

Take Corrective Action

    1. Using the <?>, [the ?] with support from <?> is responsible for determining and documenting the appropriate actions needed to address identified issues.
    2. Using the <?>, [the ?] with support from <?> is responsible for reviewing and agreeing with relevant stakeholders on the actions to be taken.
    3. Using the <?>, [the ?] with support from <?> is responsible for negotiating changes to internal and external commitments.

Manage Corrective Actions

    1. Using the <?>, [the ?] with support from <?> is responsible for monitoring corrective actions for their completion.
    2. Using the <?>, [the ?] with support from <?> is responsible for analyzing the results of corrective actions to determine the effectiveness of the corrective actions.
    3. Using the <?>, [the ?] with support from <?> is responsible for determining and documenting appropriate actions to correct deviations from planned results from performing corrective actions.