Purposefully Build Partnerships and Networks to Create Results
- They create connections, trust and shared meaning with individuals and groups
Demonstrate a Commitment to Customers and Service
- They facilitate collaboration, cooperation and coalitions among diverse groups and perspectives aimed at learning to improve service
- They employ methods to gather intelligence, encourage open exchange of information, and use quality evidence to influence action across the system
Navigate Socio-Political Environments
- They are politically astute
- They negotiate through conflict and mobilize support
The Light Side and the Dark Side of Office Politics
The larger your project gets, the more you will find that the issues you encounter are political in nature. “Politics” is all about interacting with people and influencing them to get things done. This can be a good thing, a bad thing, or a neutral thing, depending on the tactics people use. Let’s consider some examples of how utilizing political skills might be good but also bad.
- You are able to move your ideas forward in the organization and get people to act on them (good), by currying favor, suppressing other opposing ideas, and taking credit for the ideas of your staff (bad).
- You have the ability to reach a consensus on complex matters with a number of different stakeholders (good), by working behind the scenes with people in power, making deals, and destroying people who don’t get on board (bad).
- You receive funding for projects important to you and your organization (good), by misrepresenting the costs and benefits, and by going around the existing funding processes (bad)
The examples show that influencing people and getting things done in a company is a good thing, and “office politics” can have good connotations or bad.
Dealing with office politics is not a standard project management process. However, once the politics start to impact the project adversely, the situation should be identified as an issue, since it is a problem whose resolution is outside the control of the project team.
You can’t utilize a checklist to resolve political issues. Political problems are people-related and situational. What works for one person in one situation may not work for another person in the same situation because people, and their reactions, are different. Identifying the problem as an issue will bring visibility to the situation and hopefully get the proper people involved in the resolution. Keep three things in mind to manage a political issue.
- Try to recognize situations and events where politics are most likely to be involved. This could include decision points, competition for budget and resources, and setting project direction and priorities.
- Deal with people openly and honestly. When you provide an opinion or recommendation, express the pros and cons to provide a balanced view to other parties. Make sure you distinguish the facts from your opinions so the other parties know the difference.
- If you feel uncomfortable with what you are asked to do, get your sponsor or your functional manager involved. They tend to have more political savvy and positional authority, and they should be able to provide advice and cover for you.
If you feel good about what you are doing, how you are influencing, and how you are getting things done, then you are probably handling office politics the right way. If you feel guilty about how you are treating people and if you have second thoughts about the methods you are using to get things done, you are probably practicing the dark side of office politics.