Slide 1

The CMMI-SVC model provides guidance for applying CMMI best practices in a service provider organization.  Best practices in the model focus on activities for providing quality services to customers and end users. CMMI-SVC integrates bodies of knowledge that are essential for a service provider.

All CMMI-SVC model practices focus on the activities of the service provider. Seven process areas focus on practices specific to services, addressing capacity and availability management, service continuity, service delivery, incident resolution and prevention, service transition, service system development, and strategic service management processes

CMMI-SVC contains 24 process areas. Of those process areas, 16 are core process areas, 1 is a shared process area, and 7 are service-specific process areas that include 1 addition.

The 24 process areas are presented in alphabetical order by the acronym: