Purpose:

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Objective:

Maintain business objectives based on an understanding of business strategies and actual performance results.

Description:

Organizational performance data, characterized by process performance baselines, are used to evaluate whether business objectives are realistic and aligned with business strategies. After business objectives have been revised and prioritized by senior management, quality and process performance objectives may need to be created or maintained and re-communicated.

Inputs:

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Outputs:

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Controls:

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Task Instructions:

Maintain Business Objectives

    1. Using the <?>, [the PMO VP/Director] with support from <?> is responsible for  evaluating  business objectives periodically to ensure they are aligned with business strategies.
    2. Using the <?>, [the PMO VP/Director] with support from <?> is responsible for comparing business objectives with actual process performance results to ensure they are realistic.
    3. Using the <?>, [the PMO VP/Director] with support from <?> is responsible for Prioritize business objectives based on documented criteria, such as the ability to win new business, retain existing clients, or accomplish other key business strategies.
    4. Using the <?>, [the PMO VP/Director] with support from <?> is responsible for Maintain quality and process performance objectives to address changes in business objectives.
    5. Using the <?>, [the PMO VP/Director] with support from <?> is responsible for revising  process performance measures to align with quality and process performance objectives.

Analyze Process Performance Data

    1. Using the <?>, [the PMO VP/Director] with support from <?> is responsible for 

Identify Potential Areas for Improvement

    1. Using the <?>, [the PMO VP/Director] with support from <?> is responsible for