How you lead determines the followers you attract, leaders can “stop reacting to change and become the agent of change” when they cultivate characteristics such as humility, openness, integrity and an ongoing passion for learning. Those characteristics will draw people to you who are engaged, focused, and willing to go that extra mile and provide a challenge to perceived wisdom.
Let empathy guide conversations about change, use empathy as a guide for communications about internal changes, thinking about how stories, speeches or memos will emotionally affect recipients. You need to recognize what stage people are in, what they’re thinking and feeling, and then give them emotional fuel to move forward.
Some change models are more straightforward than others, ranging from Kurt Lewin’s linear, three-step version through the Burke-Litwin creation that emphasizes interrelationships. The biggest factor an organization should consider when choosing a model is its capacity for complexity during implementation.