Purpose:

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Objective:

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Description:

Subject matter experts are also key resources in supporting and fostering ability. Experts or experienced employees can help by providing additional knowledge, and by offering assistance if the question at hand is beyond the knowledge of the employee and their supervisor. Some organizations will set up a helpdesk where employees can call with questions; other organizations will provide the names and contact information of mentors or subject matter experts. The key to making this work is letting employees know where they can go to get help.

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Exit Criteria:

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Process and Procedures:

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Tailoring Guidelines:

• None

Process Verification Record(s)

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